Q: Which payment terms are available to us?

A: T/T term or L/C term. On T/T term, 30% down payment is required in advance, and 70%  balance shall be settled before shipment. On L/C term, a 100% irrevocable L/C without "soft clauses" can be accepted.

Q: Which Incoterms 2010 terms can we work?

A: We EVANGEL are a professional and international company, accept all Incoterms 2010 terms, normally we work on FOB, CIF, CFR, CIP,EXW.

Q: How long will the delivery time take?

A: Normally it will take about 30-40 days to produce the ordered machines. Most of the time, we can have an immediate delivery of our regular machines in 20 days.

Q: How about AFTER-SALES SERVICE ?

A: 365×24 Year-round Service

Globally, we have more than 5000 service engineers and 1500 dedicated service vehicles. We are committed to year-round 24-hour service even during holidays, in line with our policy of always providing "a response within 15 minutes and job completion within 24 hours." 

Q: Smart Butler Service

A: We have established a perfect GPS Global Service Center, and we can provide you with a proactive smart butler system through an Internet of Things platform. 

Q: Quality warranty

A: We grant our clients a fourteen-month or 2000-hours warranty for any machine purchased from us.